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Returns and Repairs
Table of Contents
Table of Contents
Here you will find useful information about returns and repairs at SVS Nachrichtentechnik GmbH.
Returns and Repairs
Information on Returns at SVS Nachrichtentechnik GmbHHere you will find important information about returning products and sending your devices to SVS Nachrichtentechnik GmbH for repair. We aim to make the process as simple and transparent as possible.
- Please use our return form to ensure fast processing
- Please include a detailed description of the fault
- Proof of purchase is required for warranty claims
For any further questions, we will be delighted to provide personal assistance, or you can simply use our contact form.
Return Procedure
Important information when returning goodsTo ensure that your return is processed quickly and efficiently, please observe the following instructions when returning goods:
- Please return only goods purchased directly from us.
- Before returning goods, please remove all accessories and third-party devices.
- Please complete the return form. After submitting it, print the confirmation page and include it with your return shipment.
- Please also review the additional information on returns and return shipments.
Required Information
The following information is required to process your returnTo help us identify and process your return, please complete the return form and include the confirmation page with your return shipment. Alternatively, you may provide the following information by phone, email or in a note enclosed.
If any required information is missing, we may be unable to process your return shipment and may have to send the goods back to you.
- Your Your contact details in case we have any questions
- Invoice number, delivery note number, order number, or customer number
- Your return address
- Whether you would like a repair, replacement delivery, refund or cost estimate. Please also review the information below
- A detailed description of the fault
Completing the return form and contacting us before returning the goods are not required in order to exercise your right.
Additional Information
Here you will find further information on returns and return shipments at SVS Nachrichtentechnik GmbH.
Shipping Costs
For valid statutory warranty claims, we will reimburse the return shipping costs upon request. Please contact us as described above. We will then send you a return label for your shipment by email. Outside of statutory warranty claims, we are unable to cover shipping costs. If there is no statutory warranty claim, any shipping costs already covered by us will be invoiced to you.
Packaging
Please use sufficient protective packaging material to protect the goods from mechanical damage. Exposed electronic devices must be packed in antistatic ESD bags. Packaging that is not ESD-compliant may damage the goods. Inadequate packaging may affect your statutory warranty claim.
Repair Costs
For repairs not covered by the statutory warranty, a flat inspection fee of €18.00 plus VAT will be charged for inspection, fault diagnosis, and administration. This fee will be credited toward the repair cost. The fee is also payable if the goods cannot be repaired or if the customer declines the repair.
Replacement or Repair
Under the statutory warranty, you may choose between a repair and a replacement. Please select your preferred option in the return form or inform us separately.
Cost Estimate
To request a cost estimate, select “Cost Estimate” in the return form or contact us directly. Otherwise, the repair may be carried out without prior approval, provided that the repair cost does not exceed 75% of the purchase price of the goods when new.
Data Backup
Settings, configurations, and stored data may be lost during repair or replacement. Please back up all data before returning the goods so that you can restore your system afterwards.
Return Form
Please complete this form in full. After submitting it, you will automatically be redirected to a confirmation page. Print the confirmation page and include it with your return shipment.
Contact us
Do you have any questions about our products or services?
We would be happy to assist you personally.
For inquiries from the corresponding foreign country, our high-performance representatives will gladly help you on the spot.
+49 (0)7124 9286 0
home@svs-funk.com
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